Post by account_disabled on Jan 1, 2024 23:55:43 GMT -6
Aattendant asks you to wait on the line to evaluate the service Well this is a CSAT transactional survey Customer Effort Score CES measures the customers effort in certain situations. After exercising the right to repent for example the company can ask whether it was easy or difficult to have the demand met questionnaire here it is possible to create open questions and carry out a broader survey to understand consumers level of contentment online reviews giving stars to a product in reviews for example is an indication of satisfaction.
But look nothing prevents you from combining more than one methodology to obtain answers under different processes you know In other words collecting reviews does not negate the need for NPS or CSAT because the objectives are different. Identify the best channels to carry out research Think about it if your consumer is not in the Phone Number List of contacting the company by phone for example it doesnt make sense to use the channel to carry out research does it Well the ideal is to identify the main points of contact to invest in the one that is most comfortable for the customer. This way it is possible to have a higher response rate. In this context do the following tools come into play telephone personal interviews social media Whatsapp email applications SMS.
Use specialized tools Asking questions via private messages on social media or email for example is not a good option. After all this way you will need to catalog the answers and do the calculations manually. Its not productive at all dont you agree So our recommendation is to use specialized tools to apply the questionnaires. A good example of this is RA Trustvox . In addition to collecting auditing and publishing true and verified reviews the platform also collects NPS. to the data already measured in the tools dashboard. Cool huh Keep an eye on Reclames metrics HERE Consumers do not always express their dissatisfaction directly to the.
But look nothing prevents you from combining more than one methodology to obtain answers under different processes you know In other words collecting reviews does not negate the need for NPS or CSAT because the objectives are different. Identify the best channels to carry out research Think about it if your consumer is not in the Phone Number List of contacting the company by phone for example it doesnt make sense to use the channel to carry out research does it Well the ideal is to identify the main points of contact to invest in the one that is most comfortable for the customer. This way it is possible to have a higher response rate. In this context do the following tools come into play telephone personal interviews social media Whatsapp email applications SMS.
Use specialized tools Asking questions via private messages on social media or email for example is not a good option. After all this way you will need to catalog the answers and do the calculations manually. Its not productive at all dont you agree So our recommendation is to use specialized tools to apply the questionnaires. A good example of this is RA Trustvox . In addition to collecting auditing and publishing true and verified reviews the platform also collects NPS. to the data already measured in the tools dashboard. Cool huh Keep an eye on Reclames metrics HERE Consumers do not always express their dissatisfaction directly to the.